Steps in the Certification Process

Managing Performance certification required implementing all aspects of the best management practices and standards. Participants learned to make gains in productivity through manager controlled factors. Components of the 12 month program included Performance Measurement targeting professional behaviors that foster productivity along with tracking individual, team and organization performance.

Managers were trained and tested in goal-setting to develop and sustain high levels of performance. Coaching, reinforcement, tracking, feedback, setting performance standards and fair appraisal systems were part of the basic curricula. Management systems were customer-focused, both internally and externally. Process analysis for continuous improvement included the PDCA, Ishikawa diagramming, Pareto charts, graphs and other methodologies. Managers received 360 degree feedback in key areas of management effectiveness. Certifications required challenging class work and difficult practices.

PRIDE Certification required instruction for all employees in the fundamentals of customer-focused, continuous improvement systems. Participants adopted the necessary methods to develop teamwork and enhance individual performance. The basics of building external and internal customer relations were stressed. Employees learned the chain of customers, performance measurement, problem solving, decision making and goal setting. They were included in setting performance standards for every job and the appraisal process. Employees understand their responsibility to integrate various quality, service and productivity initiatives and the link to day-to-day activities. Self-direction techniques to develop each individual were stressed.

Persuasive Communications was a course for managers and supervisors to manage more effectively through learning a systematic approach to understanding and influencing others. The training lays a solid foundation for a deeper understanding of trust building and learning to negotiate win/win situations. It formed a solid foundation for establishing the requirements for effective coaching of a solid manager and team leader. Participants received 360 degree feedback regarding their communications style.